• Charge Fair Prices
• Be on time
• Serve with polite consideration
• Use the BEST technological solutions
• Be Reliable & Trustworthy
Professional and timely, efficient service!
Just like the excellent service we expect from the Lombard services that we use in our own day to day operations.
You may be tempted to hire a company in a pinch that provides the lowest quote. We understand.
Frequently, when a customer chooses a plumbing company based solely on the initially quoted price the bill is much higher when the plumber finishes the job onsite.
At that point, you feel like you’re stuck, because you are arms-deep in your stressful plumbing emergency!
Don’t let this happen to you!
You need the best quality work at the most affordable price. With Rocket Plumbing you can be certain that when your emergency or project is completed and the bill is handed to you, you will be glad you called us instead of those other guys.
Read What Your Neighbors Are Saying About Rocket Plumbing
Excerpts from our Plumber Frequently Asked Questions Page:
1. “I REALLY need someone NOW, but I can’t take time-off from work. What do I do? “
We offer our customers convenient evening and week-end hours and will be happy to come-out when you want us to. If you have an immediate plumbing emergency, please Click Here for our emergency shut-off procedure. Then call us at 630-219-1299 to schedule an appointment.
4. “Okay, I’m sold. How soon can you be here?”
Normally, we can send a plumber out the same day. Certain emergencies have immediate
priority. Please call us at 630-219-1299 for availability.
5. “Can you provide me with an estimate before you arrive and look at the problem? “
We prefer to provide estimates after a thorough review of your property. Without seeing your problem, it is difficult to determine a price because it is impossible to diagnose a problem without a visual inspection. But, we can give you an average of what a typical repair costs and give you an estimate once we view the problem.
However, in some cases we are to provide estimates based off of e-mailed
digital photos. Be sure that you have several shots of the area (in decent lighting) along with any other pertinent information. Give us a call and then email your photos and reference your last name in the subject line.
9. “I have never had to call a plumber before, what should I expect?”
Rocket Plumbing is serious about customer service and safety. We background check and drug screen every employee to ensure we have the best personnel in your home. Your first interaction with our company will be a friendly voice of one of our professional customer service people eager to assist you in setting up an appointment. Our technician will call you before heading to your home to ensure you are home and to let you know who is coming.